Designing for Empowerment

Jerick Evans
January 24, 2025
5 min read

From Good to Great: The Evolution of Product Design

Hey fellow designers! Let's talk about that leap from good to great design - you know, the difference that makes users go from "this works well" to "I can't imagine life without this."

The Foundation: Good Design

Good design starts with listening. We conduct user research, map behaviors, and solve problems effectively. That's our baseline - and it's crucial. But here's where things get interesting...

The Evolution: Great Design

Great design takes a bold step further. Instead of just responding to user needs, it anticipates and shapes them. Think about it: did anyone ask for multi-touch interfaces before the iPhone? No, but Apple understood the potential to transform how we interact with devices.

Let me break down three key shifts that elevate good design to great:

  1. From Reactive to Proactive: Great design doesn't wait for users to articulate their needs. Like Microsoft's evolution with Office 365, it anticipates future challenges and creates solutions that grow with users. When they introduced real-time collaboration and AI-powered features, they weren't just solving existing problems - they were opening new possibilities.
  2. From Function to Empowerment: While good design ensures usability, great design builds user confidence and capability. It's not just about making tasks possible, but making users feel powerful. Consider how intuitive interfaces can transform novice users into confident power users.
  3. From Static to Evolving: Great design creates systems that adapt and grow. It's why successful products feel like they're always one step ahead, introducing features users didn't know they needed until they can't live without them.

Making the Leap

For us as designers, this means shifting our mindset. Instead of asking "What's wrong?" we need to ask "What's next?" It means taking initiative, thinking systemically, and being willing to challenge assumptions.

Remember: Good design solves problems. Great design creates opportunities.

What are your thoughts? How do you push your designs from good to great? Let's continue this conversation in the comments below.